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We all know that great customer service turns into happy customers. 81% of consumers most tend to give the company repeat business after good service. While apps continue to dominate the mobile revolution
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One in five consumers prefers online chat over any other communication channel. An in-app messaging tool, such as sending an email
71% of online chat customers expect assistance within five minutes. Every moment that a customer waits is a potential churn. While email support is essential
Of consumers don’t buy from businesses who leave complaints unresolved. The automatic follow-up method is helpful